Yes, we offer FREE SHIPPING if the delivery address is in England.

We ship orders within a business day that contain only products that are in stock with us and we receive the order by noon. All products in stock will be delivered to the specified address within 1 to 3 working days within England, and 2 to 4 for other regions in the United Kingdom. If the ordered product is not in stock, the delivery time is 2 weeks. In case of home delivery, we recommend that you enter a delivery address where the courier will surely find you between 9:00 and 17:00.

We count working days from Monday to Friday, unless the holiday falls on a weekday due to some holiday or other reason.

If the product is in the manufacturer's warehouse (in 99% of cases), we can send the package within 10 working days. In rare cases, our inventory information is incorrect, in which case we will notify you immediately by phone or email.

The package can be picked up from the morning of the day after dispatch at the parcel point you have indicated.

Write an email to info@iqdistributions.co.uk with your order ID and send some photos of the product showing the damage. We will then contact you and arrange a replacement.

If there is a minor dent or crease on the box, there is probably no problem with the product. However, if you see any damage to the box that makes it possible that the product may have been damaged, do not receive. Post a report with the courier about the damaged package, take some photos of it and send it to us.

Yes. All Iris Ohyama household or small appliances are warranted for 2 years in the event of a defect. In this case, the customer must return the defective product to us so that we can replace it if it can no longer be repaired. The Warranty does not cover cases of breakage or damage due to the fault of the customer.

While we try to make sure everyone gets what they ordered, unfortunately, tens of thousands of products and thousands of orders a month can sometimes slip into error. Write an email to our info@iqdistributions.co.uk address giving your order ID and write what you received instead. We will arrange a return and deliver the correct product as originally ordered.

If you have received the product in your order, but would like to exchange it for something else, please email info@iqdistributions.co.uk with your order ID and write which product you would like to exchange for. It is important to write the article number of the products, you will find this on the product page in the webshop, so that misunderstandings can be avoided. You will then need to deliver the product to our office, this can be done by post or courier. In this case, the postage for the return and the second shipment must be borne by you, because it is not our fault that the product must be replaced.

If we have not yet handed it over to the courier service, we can make changes to the package. It’s usually still time until noon, but the sooner you notify us, the easier it will be for us to change your order.

Basically, our central phone number +44 (0) 794 952 7076 is available every business day (08:00-18:00) and you can email us at info@iqdistributions.co.uk . This will speed up our work and minimize any mistakes.

No problem, return the package and as soon as you arrive (and did not use the products), we will refund the purchase price after receiving and inspecting the package. It is important that you write an email to info@iqdistributions.co.uk in which you provide your order ID and write that you cancel your purchase. This will speed up our work and minimize any mistakes.